There are several ways of becoming a Lyoness customer. You can sign up via internet and a few days later receive your Welcome Package alongside your personalised CashbackCard Blue. Alternatively, you may either choose to be registered by another Lyoness customer or sign up at a Lyoness partner enterprise where there are forms ready to be filled in. Your registration is naturally free of charge.

Sign up as a Lyoness customer (see item 1) and within the next few days we shall send your Lyoness Welcome Package including your personalised Lyoness CashbackCard Blue to your address. For free.

For every purchase or consumption you make via Lyoness at Lyoness partner enterprises and stores, we credit an immediate refund of 1 – 2% of that purchase sum to your credit account. As soon as you have collected at least € 10, - on your credit account, the cash will be sent to your private bank account. Besides that, you get the so-called friendship bonus for all purchases made by Lyoness customers you recommended to Lyoness. For more details please see the menu points “How I benefit from Lyoness” and “Friendly recommendations”.

More than 17.000 partner enterprises and dealers already participate in the Lyoness idea – and that community is growing day by day! You can view a sample of well-known partner businesses here.

After successful registration you immediately receive your login data via e-mail and SMS.

No. Lyoness membership is absolutely free of charge.

The minimum age for successful registration is 14 years. However, that person will need a signature from his/her parents or legal guardians.

Your personal bar code.

No. The sole purpose of your CashbackCard is to register the purchases you made so that your credits can be calculated. Your Lyoness CashbackCard is not a means of payment.

When you sign up you will need to state your name, address, date of birth and your mobile telephone number.

Log onto www.lyoness.eu and, using the „partner company search“ option, find the online store you are looking for. Once you have found the partner company of your choice, click on their logo or the “to online shop” option. The chosen site will open on a new page and from there you can shop as usual, following their instructions. As you entered the partner company’s website through the Lyoness website, you will be recognised as being a Lyoness customer. Your purchase will then be registered and you will receive your reimbursement as normal. (Important: please note that with online shopping you will only receive a reimbursement for the net value of your purchase. Any postage and packing or handling charges will not be included.)

As soon as your purchase has been processed, taking into account the necessary period for delivery and any exchanges, your reimbursement will be placed in your reimbursement account. Depending on how you have your options set up under “My Lyoness / My Reimbursements / Options”, once you have a minimum of €10.00 in this account, the money will be transferred to your personal bank account.

Before you begin shopping online through the Lyoness website, please check your browser settings and ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programmes are turned off so that your browser will allow cookies. You will then be recognised as a Lyoness customer and your purchase will be registered and the necessary reimbursement will be placed into your account.

Within 24 hours you will be able to see your purchase when you log into your Lyoness Online Office under the option “My shopping” / “outstanding purchases”. Taking into account the necessary period for delivery and any exchanges, your reimbursement will then be placed in your reimbursement account. Depending on delivery time or when you paid for your purchase, this process can take up to 120 days. The sooner you make and pay for your purchase, the sooner you will get money back in your account!

Unfortunately it is not possible to claim your reimbursement if you do not go through the Lyoness website.

As long as the chosen online shopping partner accepts coupons then you can, of course, pay for any purchase using shopping coupons and you will receive your reimbursement based on the full price of the purchase.

If you have received a shopping coupon as a gift then you may also use this to pay for your purchase. However, in this case, you will only receive a reimbursement for any amount over the amount of the coupon.

For example, if you make a purchase of goods for the sum of €100.00 and your coupon is worth €15.00, then you will only receive a reimbursement on the remaining €85.00. If you pay the full amount using coupons that you have received as a gift, then you will not receive a reimbursement.

Depending on delivery times and any exchanges made, it can take up to 120 days before your purchase is fully complete and the reimbursement appears in your account.

As soon as the invoice and the payment have been processed by the partner company, your reimbursement will be paid into your reimbursement account in the following payment period.

Please note that any complaints must be made within 7 days of making the purchase. Any complaints made later than 7 days will not be accepted. To allow us to respond as quickly as possible, please send us your receipt, together with full payment details in digital form as soon as possible. Any refunds will be sent to the Lyoness Service Centre and will be dealt with by them exclusively.

It could also be that your purchase cannot be registered due to your browser settings. Before you start shopping online please ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programmes are turned off so that your browser will allow cookies. Whilst making your purchase please ensure that the Lyoness Explorer window is kept open. Please check your browser settings or contact an IT expert for advice.

Normally your purchase will appear in your Lyoness Online Office within 24 hours, under „my shopping / outstanding purchases”.

It can also be that your purchase cannot be registered due to your browser settings. Before you start shopping online please ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programmes are turned off so that your browser will allow cookies. Whilst making your purchase please ensure that the Lyoness Explorer window is kept open. Please check your settings or contact an IT expert for advice.

Please check your browser settings to ensure that cookies for www.lyoness.eu are allowed or if they have been deactivated. Whilst shopping online through Lyoness you must ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programmes are turned off so that your browser will allow cookies.

If the problem continues, please use our internet browser instructions or contact an IT expert for advice.

Depending on the online shop, your reimbursement will be calculated based on the net or gross value of your purchase, less coupon value, postage and packing costs and any handling charges. To find out which value each store uses, please see the relevant partner company’s description. Most of the international partner company stores base the reimbursement on the net value due to the various VAT rates.

Every customer can find partner companies in other countries by using the “partner company search” in the online shopping portal. However the Agreement is only valid between Lyoness and the online shops in the countries where the partner companies are listed online. Some shops are only available in specific countries, and others in more.
The reason for this is that these stores may not have a subsidiary in certain countries or that another firm holds the sales rights for that specific country, which prohibits the partner companies from actively using their sales rights in that particular country. Another reason could be that not all sister companies have the agreement with Lyoness.
For example, Ottoversand.at is an Austrian online catalogue company that, due to internal reasons, may only deliver within Austria. On the other hand the German business behind Otto.de is only responsible for Germany.

In general an ordinary reimbursement (full shopping value less all coupons, discounts, postage and packing costs) can be granted even if the specific online shop delivers abroad. However these foreign online partner companies are under no obligation to honour the reimbursement.

Some of our partner companies have international stores that deliver their goods to many different countries, but do not have their website in different languages. We therefore request your understanding that it is not always possible for them to be available in your own language.

The Lyoness FAQs are available to download in several languages under “Info & Service / Downloads / Browser”.